Business Support Assistant, SSA5

DUTY STATION (City, Country): Nairobi, Kenya

DURATION: 6 months

These jobs are part of Global Headquarters (GHQ) and/or Country Offices (COs). Job holders performing front office management functions typically report to the Deputy Directors or Head of Offices. In cases where these positions support a specific business stream, the reporting line may be to the Functional Officer, Head of Unit, Chief, or the designate. At this level job holders are expected to take responsibility for completion of a range of business support activities requiring some interpretation of standard guidelines/practices. Job holders are able to recommend a course of action to staff at various levels and may allocate tasks to more junior colleagues.

To deliver a wide range of business support processes and activities for a specific professional area of work, to facilitate effective service delivery.

1. Collate information for inclusion in reports, documents and correspondence, to support the effective work of other staff.

2. Respond to standard queries and provide timely and accurate guidance.

3. Process and manage routine administrative and financial tasks in various functional areas, to contribute to the effective and timely management of resources

4. Manage and maintain records and databases, to ensure information is organised and readily available for staff.

5. Maintain relationships with a range of individuals through provision of business support to assist in information sharing and service delivery to staff.

6. Proof-read reports, documentation, correspondence, etc., making changes in line with established guidelines where appropriate.

7. Contribute to improvement of business procedures and processes.

8. Collect and perform basic analysis of data to contribute to quality business information management.

9. Provide guidance to junior colleagues in performing their duties.

10. Perform other duties as required.

Completion of secondary school education. A post-secondary certificate in Business Administration, Management, or related field is desirable.

• At least five (5) years of progressively responsible administrative or business support experience.

• Experience in working with international organizations or UN agencies is an asset.

• Strong organizational and time management skills.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

• Excellent written and verbal communication skills.

• Ability to work independently and as part of a team in a multicultural environment.

• Attention to detail and ability to handle confidential information with discretion.

• Action Management: Demonstrates ability to manage multiple tasks and prioritize effectively.

• Client Orientation: Maintains a client-focused approach and responds promptly to requests.

• Teamwork: Collaborates effectively with colleagues and contributes to a positive team environment.

• Adaptability: Adjusts to changing priorities and remains flexible under pressure.

• Ethics and Values: Upholds WFP’s values and principles in all interactions.

• Fluency in English is required. Working knowledge of other UN languages is an advantage.