Business Processes Analyst, Short-Term

The project Promoting rural agriculture development and quality employment for the most vulnerable is financed by the European Union and implemented by UNDP to support Moldova’s transition from crisis response toward long-term resilience, inclusive growth, and EU-aligned reforms. Building on EU–Moldova priorities in employment, labour market modernization, and agricultural governance, the project promotes an integrated approach that links employment services, social protection, and agricultural support through digitally enabled service delivery. By strengthening institutional capacities and modernizing core digital public services - particularly those serving vulnerable rural populations - the project aims to improve access, transparency, and effectiveness of public support measures, while contributing to Moldova’s broader reform agenda on modernization, social inclusion, and sustainable rural development.

In 2025, the Republic of Moldova continues to navigate a challenging socioeconomic and geopolitical context. The country is transitioning from crisis response to longer-term resilience building, while its reform agenda – centered on economic modernization, energy transition, and governance strengthening – is being tested amid rising regional risks, growing public expectations, and constrained fiscal space.

Agriculture remains a central sector of the Moldovan economy, employing over one-fifth of the workforce and contributing around 12% of GDP. Including food processing, the agri-food sector accounts for 16% of GDP and 45% of total exports. Moldova’s fertile land supports diverse production and underpins the rural economy. However, the sector is characterized by a dual structure: large, competitive enterprises coexist with numerous small, low-productivity farms. Informality is widespread, with more than half of salaried agricultural workers employed without formal contracts.

Digital modernization of public services in both employment and agriculture is progressing but remains uneven. Key institutions continue to operate with fragmented data systems, weak interoperability, and limited analytical capacity. These gaps hinder policy implementation, reduce the effectiveness of subsidies and services, and limit the state’s ability to engage the most vulnerable rural populations.

In this context, the Project seeks to contribute to labour market inclusion and agricultural modernization through digitally enabled service delivery. UNDP’s engagement is focused on integrated and inclusive approaches – linking social protection, employment, and agricultural services through modern digital infrastructure and case management. Building on past experience in digital governance and service modernization, the initiative is well positioned to deliver scalable results that can be institutionalized and sustained beyond the project’s duration. It will contribute to Moldova’s broader objectives of fostering decent work, rural development, and sustainable EU-aligned transformation.

The project aims to strengthen Moldova’s institutional and digital governance systems in order to expand access to employment and modernize agricultural service delivery for vulnerable rural populations. Its focus is on enabling hard-to-employ individuals and farmers to benefit from more efficient, inclusive, and transparent public services.
On the employment side, the initiative seeks to make social protection and labour market services more accessible and better integrated, supported by digitally re-engineered institutional frameworks. 

In agriculture, the project will help farmers across the country, including smallholders and underrepresented groups, access modernized services that are transparent, equitable, and aligned with Moldova’s reform agenda and EU commitments.

The project directly supports Moldova’s EU accession process by advancing the implementation of the Reform Agenda, in particular subdomain 1.7 on agriculture and subdomain 4.3 on employment and labour markets. Within the agricultural sector, the initiative contributes to the operationalization of the digital National Farmers Registry (dNFR) and the Land Parcel Identification System (LPIS), both of which are prerequisites for Moldova’s compliance with the EU Common Agricultural Policy (CAP) requirements under Chapter 11. The project also aims to strengthen transparency and accountability in agricultural governance through the introduction of conditionality and compliance mechanisms.

Institutional support will be provided to the Ministry of Agriculture and Food Industry (MAFI) and the Agency for Intervention and Payments in Agriculture (AIPA) to reinforce their capacity to manage digital tools, improve administrative frameworks, and ensure transparent subsidy management. These reforms will be complemented by inclusive outreach measures to ensure equitable access to digital agricultural services for smallholders, women, and rural youth, fostering resilience and participation across rural communities.

Duties and Responsibilities

UNDP Moldova seeks to contract a Business Processes Analyst (hereinafter “the Analyst”) to support the Moldovan Agency for Interventions and Payments in agriculture (AIPA) with implementation of the Integrated Administration and Control System (IACS) by analysing and improving end-to-end business processes and operational workflows underpinning the system’s use and further development. The assignment will focus on assessing current (“as-is”) processes existing in AIPA and across IACS modules (dNFR – digital National Farmers Register, LPIS - Land Parcel Identification System, GSAA – Geo-Spacial Aid Application, AMS – Aria Monitoring System etc.), identifying gaps and inefficiencies against agreed policy, regulatory, and service-delivery requirements, and translating validated needs into clear business and functional requirements to guide system enhancements, interoperability, and sustainable operations.

The Analyst will work under the framework of the Project as part of an interdisciplinary team supporting agricultural modernization and digital governance. The Analyst will coordinate with the designated technical team of the Ministry of Agriculture and Food Industry (MAFI), Moldovan Agency for Interventions and Payments, relevant beneficiary institutions (as applicable), to confirm requirements, validate proposed process changes, and align sequencing with operational needs, while retaining responsibility for the end-to-end delivery of process analysis outputs within the agreed scope.

The Analyst will carry out a full requirements and process-improvement cycle, including stakeholder consultations, mapping of workflows and roles, identification of bottlenecks and control gaps, definition of functional and non-functional requirements, validation of “to-be” processes, support to implementation planning, and contribution to user acceptance by ensuring that delivered system changes reflect the agreed business rules and operational procedures. The assignment will also include preparing and maintaining process and requirements documentation (e.g., process maps, business rules catalogue, requirements traceability, and change logs) and supporting change management through guidance materials and training inputs.

More specifically, the Business Processes Analyst will be responsible for:

UNDP Moldova seeks to contract a Business Processes Analyst (hereinafter “the Analyst”) to support the Moldovan Agency for Interventions and Payments in agriculture (AIPA) with implementation of the Integrated Administration and Control System (IACS) by analysing and improving end-to-end business processes and operational workflows underpinning the system’s use and further development. The assignment will focus on assessing current (“as-is”) processes existing in AIPA and across IACS modules (dNFR – digital National Farmers Register, LPIS - Land Parcel Identification System, GSAA – Geo-Spacial Aid Application, AMS – Aria Monitoring System etc.), identifying gaps and inefficiencies against agreed policy, regulatory, and service-delivery requirements, and translating validated needs into clear business and functional requirements to guide system enhancements, interoperability, and sustainable operations.

The Analyst will work under the framework of the Project as part of an interdisciplinary team supporting agricultural modernization and digital governance. The Analyst will coordinate with the designated technical team of the Ministry of Agriculture and Food Industry (MAFI), Moldovan Agency for Interventions and Payments, relevant beneficiary institutions (as applicable), to confirm requirements, validate proposed process changes, and align sequencing with operational needs, while retaining responsibility for the end-to-end delivery of process analysis outputs within the agreed scope.

The Analyst will carry out a full requirements and process-improvement cycle, including stakeholder consultations, mapping of workflows and roles, identification of bottlenecks and control gaps, definition of functional and non-functional requirements, validation of “to-be” processes, support to implementation planning, and contribution to user acceptance by ensuring that delivered system changes reflect the agreed business rules and operational procedures. The assignment will also include preparing and maintaining process and requirements documentation (e.g., process maps, business rules catalogue, requirements traceability, and change logs) and supporting change management through guidance materials and training inputs.

More specifically, the Business Processes Analyst will be responsible for:
 

Business process analysis and functional requirements 

Module-specific process coverage

Quality assurance, validation, and change management support

The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.

Institutional Arrangements

The Business Processes Analyst will work under the supervision of the EMAG Project Manager and in collaboration with the Project Analyst,and the UNDP Moldova Policy Specialist and Digital Development Specialist and overall project team, for an effective achievement of results, anticipating and contributing to resolving project-related issues and information delivery.

He/she also will collaborate with other UN projects, the Ministry of Agriculture and Food Industry, Moldova Electronic Governance Agency, and other national stakeholders. The incumbent is expected to exercise full compliance with UNDP administrative rules, regulations, policies and strategies.

Competencies

Core Competencies

Achieve results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline.

Think Innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements.

Learn Continuously: LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback.

Adapt with Agility: LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible.

Act with determination: LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident.

Engage and Partner: LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships.

Enable Diversity and Inclusion: LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination.

Cross-Functional and Technical Competencies

Business Management - Project Management:     

Business Direction & Strategy - Strategic Thinking:

Business Direction & Strategy - System Thinking:     

Business Development - Knowledge Facilitation:     

Digital & Innovation - Data analysis:     

Digital & Innovation - Digital transformation design:     

Partnership management - Relationship Management:     

Required Skills and Experience

Minimum education requirements:    

Minimum years of relevant work experience:     

Required skills:

Desired skills:    

Required Languages: 

Professional Certificates:

Equal opportunity

As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination. 

UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.

Sexual harassment, exploitation, and abuse of authority

UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles. 

Right to select multiple candidates

UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

Use of AI by candidates

Applicants are invited to read UNDP’s guidance for candidates on using AI responsibly in UNDP recruitment and selection [link removed]

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