Asistente de Programas RAM - CFM

To perform specialized and/or standardized policy and program-related processes and activities to support the effective delivery of assistance packages.
[Job Description]

KEY ACCOUNTABILITIES (not all-inclusive, nor exhaustive):

1. Perform specialized and/or standardized processes and activities within the specific technical area of work supporting alignment with wider programme policies and guidelines.
2. Provide project management and/or general office support following established targets and WFP’s policies and procedures.
3. Within the specific area of responsibility, compile data and support analysis and preparation of reports (e.g. food assistance needs, resource utilization, program status, performance) in order to support operational decision-making.
4. Perform accurate, timely recording of data within the specific technical area of work (e.g. food security and vulnerability assessments) following corporate standards and guidelines.
5. Work and exchange information with internal counterparts to support effective collaboration, implementation, and monitoring of ongoing project activities.
6. Support communication and activities with local partners, agencies, NGOs, and government institutions.
7. Act as a point of contact for resolution of general operational queries requesting assistance where necessary.
8. Follow standard emergency preparedness practices to ensure WFP is able to quickly respond and deploy needed resources to affected areas at the onset of the crisis.

OTHER POST REQUIREMENTS (details to be determined by Post Managers):

This section is optional to describe additional responsibilities & knowledge required for the specific job.

·       Professional with a university certificate of relared area.

·       Supervise hotline operators serving WFP beneficiaries and coordinate user support to ensure efficient responses to inquiries, suggestions, and complaints.

·       Coordinate with other WFP units to ensure beneficiary feedback is considered for the continuous improvement of programmes.

·       Plan budgets for the development of outreach and communication materials related to community feedback channels.

·       Identify key findings and cross-cutting risks to complement quantitative and qualitative programme monitoring evidence, based on analysis of cases from the Community Feedback Mechanism (CFM).

·       Analyse and systematize community feedback to identify, document, and escalate protection risks, including GBV, exclusion, undignified treatment, and SEA.

·       Coordinate with Protection, Gender, and PSEA focal points, as well as relevant organizations, to ensure safe, confidential, and timely referrals.

·       Act as a functional focal point for protection issues within the CFM, ensuring that queries, complaints, and feedback are analysed through a protection lens, with due regard for confidentiality and the “do no harm” principle, and escalated in line with established protocols.

·       Train staff and partners on CFM channels using a protection-sensitive and confidentiality-focused approach.

·       Lead the design and implementation of in-person, oral, and culturally adapted feedback mechanisms, including for Indigenous communities, persons with disabilities, and populations in rural or low-connectivity areas.

·       Participate in inter-agency Accountability to Affected Populations (AAP) initiatives and collaborative working groups.

·       Support consultation and engagement processes with communities and key stakeholders to ensure WFP beneficiaries are informed about activities, feel included, and are aware of feedback channels.

·       Develop standard operating procedures (SOPs) to guide the effective implementation of feedback channels and support accountability and protection processes.

Guide WFP field office staff and cooperating partners on customer service and accountability strategies, ensuring the delivery of high-quality services to beneficiaries

Education: Completion of secondary school education. A post-secondary certificate in the related functional area is desirable.

Experience: 5 Years related job experience.

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE:

• Has experience collecting programme output and outcome data, conducting quantitative

and qualitative analyses, and reporting findings to management team, partners and other

stakeholders.

• Has experience utilizing WFP monitoring and evaluation systems and standards.

• Has facilitated communication with technical teams (i.e., nutrition, VAM, etc.).
  
• Has contributed to implementation of program.
  
• Has observed or assisted with policy discussions.

Language: Fluency in both oral and written communication in the UN language in use at the duty station and in the duty station’s language, if different