CHIEF, OPERATIONS AND RESOURCE MANAGEMENT

This position is located in the United Nations Interim Force in Lebanon (UNIFIL), Naqoura. The Chief of Operations and Resource Management (ORM) reports directly to the Director of Mission Support (DMS). The focus of this job is to direct and oversee the strategic and cross-cutting mission support functions mainly in Human Resources, Financial Resourcing and Performance Management, Field Technology, Mission Support Centre with a view to ensuring coherence in forecasting, performance monitoring, planning, and coordination activities related to operational and resourcing activities. The Chief of Operations and Resources Management has the dual responsibility of managing the operations and resource management pillar and coordinating the strategic management of regional information and communications technology delivery, pursuant to the GA Report A/64/641 for Regional ICT Services. The Regional ICT framework plays a key role in coordinating regional ICT services within the Enterprise Delivery Framework, as well as ensuring compliance with overall governance decisions, ICT policies, standards and architecture. The Chief of Operations and Resource Management shall focus significant attention on effective resource allocation and utilization, monitoring budgets, ensuring appropriate financial and budget controls, reviewing resource allocations in accordance with strategic goals and outcomes by identifying opportunities to attract or leverage resources. The Chief of Operations and Resource Management ensures effective establishment of management Key Performance Indicators (KPI) and monitors achievement of results. He/she ensures internal control framework is in place and issues appropriate sub-delegation of authorities for respective Section Chiefs under his/her immediate supervision.

Within delegated authority, the Chief of Operations and Resource Management in UNIFIL will be responsible for the following duties: 1. Coordinates regional ICT services and oversees the implementation of major initiatives within the Organization’s established ICT parameters by undertaking the following tasks, including (but not limited to): Managing/overseeing multiple, concurrent and often disparate tasks for technical ICT projects that often involve innovative applications, dissimilar systems, as well as databases and highly complex system integration and linkages. Providing technical and policy advice to senior management and regional interlocutors on the application of ICT technologies to operational needs in an ever-changing environment and advising on technology options to address challenges faced in the implementation of mandates. Preparing inputs for the ICT work program of the region, developing priorities and establishing relevant ICT requirements in consultation with the senior management. Collaborating, liaising and establishing partnerships with ICT officials in numerous duty stations to ensure compliance with governance decisions, ICT policies, standards and architecture to ensure an integrated, regional, stable and effective enabling ICT environment. 2. Unifies strategic and cross-cutting mission support functions ensuring coherence in forecasting, performance monitoring planning, and coordination of operational and resourcing activities through the following: Providing leadership and strategic guidance, direction and oversight ensuring effective management of financial, human and physical resources. Overseeing the Human Resources Section (HRS), Finance and Budget Management Section (FBMS), Field Technology Section (FTS), and Mission Support Centre (MSC) for the effective fulfilment of mission support strategy and associated support plans. Leading the development, preparation, coordination and monitoring of strategies and work plans for Operations and Resource Management activities and taking the lead in securing the required human, financial, logistic and technological resources to achieve them. Providing guidance and direction for the planning and forecasting of the personnel, financial, logistic, information and communication technology requirements of all Mission components. Liaising with UNHQ offices to ensure mission planning and resource allocation is coherent with HQ priorities, guidance and policy. Effectively leads, coordinates and directs all aspects of Operations and Resource Management as follows: 3. Human Resources Management: Oversees the overall development and implementation of mission specific human resources strategies and plans and is accountable for the achievement of strategic and operational targets. Ensures effective and timely delivery of strategic advisory services in human resources management with a particular focus on HR planning, policy implementation, self-monitoring and compliance with key performance and operational indicators to ensure that human resources strategies and plans are aligned with the overall mission's strategic framework and concepts and are responsive to evolving changes in mandates and phases, operational priorities and human resources imperatives and targets. Ensures, through establishing capacity building programmes, that HR processes - including an efficient staffing table, management based on approved organizational units and positions, management of classification of positions, and recruitment strategies - are effectively implemented. 4. Financial Resourcing and Performance Management: Oversees the development and delivery of strategic support and business intelligence, including advice to operational counterparts and mission leadership, on financial resourcing and stewardship, organizational performance of the mission, and risk management in line with mission priorities. Ensures financial sustainability of the mission and supports the DMS in planning, managing and implementing the approved budget, while helping to ensure delivery of services through cost- effective means. Ensures sound financial management and the integrity of financial transactions, systems and reports by enforcing consistent application of financial rules and regulations. Ensures integrated, results-based planning, budgeting and utilization of resources in line with established policies and procedures. 5. Information and Communication Technology: Oversees the development and delivery of quality, robust and reliable information and communication technology (ICT) services in support of mission mandate implementation. Facilitates the implementation of innovative and intuitive technology solutions that enhances work across mission pillars and facilitates technological problem solving and decision making at all levels. Manages the mission information security and its incident response plan. 6. Mission Support Centre: Oversees the development and delivery of timely, coordinated and efficient logistic support planning by Mission Support Centre to all components of Mission Support Division for operational priorities and key project implementation. 7. Other duties and responsibilities: Takes the lead in the development and implementation of special projects such as Disaster Recovery and Business Continuity and crisis response as required. Manages the mission's service desk operations providing regular management reports on service availability and performance. Monitors client experience and advises on programs for continuous service improvement. Implements pilot projects and monitors, coordinates and reports on their progress. Liaises with local authorities, mission stakeholders, and UN Agencies, Funds and Programmes or other parties on behalf of the DMS. Carries out Certifying Officer responsibilities as required.

PROFESSIONALISM: Demonstrated ability to provide technical advice in a broad range of human resources, financial, logistical, and administrative areas to senior managers; sound knowledge of UN rules, regulations, policies and guidelines and an ability to apply them in a volatile field mission environment to resolve complex and/or sensitive issues. Excellent negotiating and leadership skills. Ability to produce reports and papers on technical issues and to review and edit the work of others. Shows pride in work and in achievements. Demonstrates professional competence of subject matter. Is conscientious and efficient in meeting commitments. Is motivated by professional rather than personal concerns. Shows persistence when faced with difficult challenges Remains calm in stressful situations. PLANNING AND ORGANIZING: Develops clear goals that are consistent with agreed strategies. Identifies priority activities and assignments; adjusts priorities as required. Allocates appropriate amount of time and resources for completing work. Foresees risks and allows for contingencies when planning. Monitors and adjusts plans and actions as necessary. Uses time efficiently. ACCOUNTABILITY: Takes ownership of all responsibilities and honors commitments. Delivers outputs for which one has responsibility within prescribed time, cost and quality standards. Operates in compliance with organizational regulations and rules. Supports subordinates, provides oversight and takes responsibility for delegated assignments. Takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable. LEADERSHIP: Serves as a role model that other people want to follow. Empowers others to translate vision into results. Is proactive in developing strategies to accomplish objectives. Establishes and maintains relationships with a broad range of people to understand needs and gain support. Anticipates and resolves conflicts by pursuing mutually agreeable solutions. Drives for change and improvement; does not accept the status quo. Shows the courage to take unpopular stands. Provides leadership and takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work; demonstrates knowledge of strategies and commitment to the goal of gender balance in staffing. JUDGEMENT AND DECISION MAKING: Identifies the key issues in a complex situation and comes to the heart of the problem quickly. Gathers relevant information before making a decision. Considers positive and negative impacts of decisions prior to making them. Takes decisions with an eye to the impact on others and on the Organization. Proposes a course of action or makes a recommendation based on all available information. Checks assumptions against facts. Determines that the actions proposed will satisfy the expressed and underlying needs for the decision. Makes tough decisions when necessary.

Advanced University degree (master’s degree or equivalent) in business or public administration, information technology, management, finance, accounting, human resources management, logistics or related fields is required. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.

Not available.

A minimum of fifteen (15) years of progressively responsible professional experience in public or business administration, human resource management, finance, accounting, information technology or related area is required. Experience in developing and implementing operational strategies aligned with organizational goals is required. Experience in supporting United Nations field operations of uniformed personnel is required. A proven track record of leadership and management during crisis situations is required. Hands-on experience with UN administrative/financial policies and practices is desirable. Work experience in the Middle East is desirable.

Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview, and /or Informal Interview. Candidates who are nationals of the country where the duty station is located should be excluded.

This job opening is advertised to fill a temporarily vacant position during the absence of the regular incumbent for a period from 1 July 2026 through 29 June 2027, with possibility of extension. If the selected candidate is a staff member from the United Nations Secretariat, the selection will be administered as a temporary assignment. The United Nations Secretariat is committed to achieving 50/50 gender balance in its staff. Female candidates are strongly encouraged to apply for this position. • While this temporary assignment may provide the successful applicant with an opportunity to gain new work experience, the selection for this position is for a limited period and has no bearing on the future incumbency of the post. • Subject to the funding source of the position, the eligibility for this temporary job opening may be limited to candidates based at the duty station. • Staff members of the United Nations common system organizations who will reach the mandatory age of separation or retirement within the duration of the current temporary need period are not eligible to apply. • Submitting an application or selection for the current temporary job opening does not delay or increase the mandatory age of separation. • Retirees above the mandatory age of separation who wish to be considered for the current temporary job opening must indicate the reason for their last separation as "retirement." Such retirees shall not be employed by the Organization, unless (a) the operational requirements of the Organization cannot be met by staff members who are qualified and available to perform the required functions; and (b) the proposed employment would not adversely affect the career development or redeployment opportunities of other staff members and represents both a cost-effective and operationally sound solution to meet the needs of the service. • The regular incumbent is entitled to return to this position at the expiry of the temporary vacancy period. If the regular incumbent exercises the right to return, the appointment or temporary assignment or promotion of the candidate selected for this job opening will not be renewed or extended. • The selection process for this job opening will be conducted pursuant to ST/AI/2010/3 on the “Staff Selection System” and include the compliance review process by a review body described in staff rule 4.15. In case of selection, a staff member of the United Nations Secretariat who meets the definition of “internal candidate” in staff rule 4.10 will be placed on a temporary assignment if he or she holds the same grade as the job opening; and a temporary promotion if he or she holds a lower grade than the job opening. • If the regular incumbent vacates the position during such temporary assignment or promotion, the selected staff member will be laterally assigned, promoted or transferred to the position without further selection process under ST/AI/2010/3. • This position is temporarily available until [29 June 2027 and the post is subject to the approval of the budget/funding]. • If the selected candidate is a staff member from the United Nations Secretariat, the selection will be administered as a temporary assignment. • While this temporary assignment may provide the successful applicant with an opportunity to gain new work experience, the selection for this position is for a limited period and has no bearing on the future incumbency of the post. • Subject to the funding source of the position, the eligibility for this temporary job opening may be limited to candidates based at the duty station. • This temporary job opening may be limited to “internal candidates,” who have been recruited through a competitive examination administered according to staff rule 4.16 or staff selection process including the review of a central review body established according to staff rule 4.15. candidates who are nationals of the country where the duty station is located should be excluded • Staff members of the United Nations common system organizations who will reach the mandatory age of separation or retirement within the duration of the current temporary need period are not eligible to apply. Submitting an application or selection for the current temporary job opening does not delay or increase the mandatory age of separation. • Retirees above the mandatory age of separation who wish to be considered for the current temporary job opening must indicate the reason for their last separation as "retirement." Such retirees shall not be employed by the Organization, unless (a) the operational requirements of the Organization cannot be met by staff members who are qualified and available to perform the required functions; and (b) the proposed employment would not adversely affect the career development or redeployment opportunities of other staff members and represents both a cost-effective and operationally sound solution to meet the needs of the service. • While this temporary assignment may provide the successful applicant with an opportunity to gain new work experience, the selection for this position is for a limited period and has no bearing on the future incumbency of the post. • Subject to the funding source of the position, the eligibility for this temporary job opening may be limited to candidates based at the duty station. • Staff members of the United Nations common system organizations who will reach the mandatory age of separation or retirement within the duration of the current temporary need period are not eligible to apply. Please note that pursuant to the Staff selection system policy (ST/AI/2025/2): (1) Applicants for positions in the Field Service category cannot be of the nationality of the country where the position is located, and (2) Applicants for positions in the Professional and higher categories in a mission, field operation, or resident coordinator’s office cannot be of the nationality of the country where the position is located. For currently serving staff of a United Nations Common System organization, only the UN-recognized nationality will be considered for the purposes of these restrictions.

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. All external candidates recruited in accordance with section ‎2.2 (a) of ST/AI/2025/3 for a fixed term appointment without limitation and all external candidates recruited in accordance with section 2.2. (c) of ST/AI/2025/3 for a fixed term appointment limited to the entity are subject to an initial probationary period of one year under a fixed-term appointment. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.