Support Services Senior Assistant

The Europe and Central Asia Regional Office (ECR), based in Geneva, is responsible for the effective management, coordination and oversight of UNOPS operations across the region. The ECR region spans the Western Balkans, Ukraine and Eastern Europe, Central Asia, South Caucasus, and Türkiye, where UNOPS works with partners to achieve sustainable impact in health, education, environmental management, housing, rule of law, good governance, economic development, and social inclusion. With a wealth of experience in procurement, infrastructure, project and grant management, UNOPS in the region directly implements projects, provides technical advisory services and capacity building to advance the Sustainable Development Goals in support of national governments.

Since opening in 2019, the UNOPS Austria Multi-Country Office (AUMCO) in Vienna has served as a hub for operations across 12 countries in South-East Europe, Türkiye, the South Caucasus, and Central Asia. AUMCO delivers technical expertise, operational support, and sustainable infrastructure solutions for governments, donors, and international financial institutions. Flagship initiatives include Blueing the Black Sea—a GEF and World Bank partnership to reduce pollution and promote sustainable development—and Türkiye’s post-earthquake recovery programme, enhancing protective services for women and children. In Albania, projects revitalise cultural heritage and advance digital justice, while in Kosovo, new university infrastructure supports higher education. In Georgia, AUMCO facilitates the Eastern Partnership European School and strengthens rule of law and digital health access. Across Central Asia, activities range from health system strengthening in Uzbekistan to hazardous waste management in Tajikistan. AUMCO also supports UNOPS’ global Water, Environment, and Climate portfolio, reinforcing its role as a regional and thematic centre of excellence.

Since establishing its presence in Tashkent in 2023, UNOPS has been supporting healthcare infrastructure and service delivery across Uzbekistan. Key initiatives include: - COVID-19 Emergency Response – Strengthening resilience to pandemics by upgrading over 150 Sanitary-Epidemiological Committee facilities. The project delivers infrastructure improvements, diagnostic equipment, an ICT-based national epidemiological surveillance system, and expanded patient treatment capacity. - Oncology Services Development – Enhancing access to quality cancer care by equipping 14 regional hospitals with advanced medical, diagnostic, radiological, and ICT tools, establishing a national cancer registry, and providing capacity building for medical staff. - Hospital Infrastructure Design in Kashkadarya – Supporting healthcare reform through feasibility studies, site investigations, and technical designs for new hospitals in Karshi and Beshkent, aligned with national and international standards. Through these efforts, UNOPS is helping Uzbekistan strengthen its health systems and improve the quality of care for its citizens.

The Support Services Senior Assistant supports the effective and efficient delivery of administrative, logistics, office procurement, and operational support services within the UNOPS Tashkent Office. The role contributes to the smooth implementation of office operations by assisting with administrative processes, travel and logistics coordination, procurement support, protocol matters, asset and inventory management, and other support service functions in compliance with UNOPS rules, regulations, policies, and procedures.

Under the direct supervision of the Support Services Senior Officer and the overall guidance of the Head of Support Services, the Support Services Senior Assistant supports office operations by carrying out a range of administrative and operational processes, ensuring accuracy, efficiency, and high quality service delivery. 

Administrative Support

• Provides administrative and operational support to office activities and service functions in accordance with established policies, procedures, and organizational guidelines. Assists in coordinating routine office processes and client service activities to ensure timely and efficient support to personnel and stakeholders.

• Supports the maintenance of administrative records, files, commitments, expenditures, and related documentation to ensure accuracy and compliance with applicable procedures and controls.

• Assists with inventory/asset management activities, including tracking, recording, and issuing office supplies and equipment, while maintaining accurate inventory records.

• Processes and reviews travel requests, supporting documentation, and related administrative transaction s to ensure completeness and compliance with established procedures. Processes and reviews travel requests, supporting documentation, and related administrative transaction s to ensure completeness and compliance with established procedures.

• Provides transactional and data entry support within OneUNOPS (ERP) systems and other administrative platforms, as assigned.

• Responds to routine administrative inquiries and provides general office support to staff, clients, and visitors, contributing to effective day to day office operations.

• Support in protocol matters, ensuring efficient delivery of client services, including registration and de-registration of personnel  with host government authorizations.

Logistics and Operations Support

• Process travel claims, travel related payments, and supporting documentation.

• Organize shipments and customs clearance arrangements for incoming and outgoing UNOPS shipments.
  Prepare shipping and customs documentation and coordinate timely follow up actions

• Prepare documentation for security clearances.

• Organize airport pickups, , customs, and hospitality support for visiting officials.

• Coordinate with UN departments and external entities regarding import/export and transfer of goods.

• Provide guidance to staff and dependents on required documentation and import/export procedures.

• Track the status of submitted documentation and maintain monitoring records.

• Provide updates on administrative processes, pending actions, and project file status.
  Supervise transportation services, including vehicle maintenance, insurance, fuel monitoring, and client service quality.

• Report and follow up on vehicle accidents, loss, theft, or damages and maintain vehicle history records.

• Monitor transportation contractors and process related invoices.

Operational Procurement/Contract Administration

• Process purchase orders and related office procurement transactions

• Support procurement activities for goods and services required for office operations

• Assist in creating, tracking, and managing purchase orders in accordance with organizational procedures.

• Support contract administration activities, including monitoring contract implementation, compliance, and invoice processing,

• Maintain office procurement and contract records and ensure proper documentation.

• Coordinate with vendors and service providers regarding operational procurement requirements.

Inventory and Facilities Management Support

• Conduct physical inventory checks and prepare periodic inventory and asset reports.

• Serve as custodian for office stationery suppliers, maintaining accurate stock lists, distributing supplies as needed, and keeping detailed distribution logs.

• Conduct and report on surveys assessing office maintenance needs and client satisfaction.

• Gather information for administrative surveys to support the organization and improvement of common services.

Knowledge Building and Sharing

• Provide planning support for logistics, inventory and facilities management-related training sessions and learning initiatives.

• Participate in the delivery and facilitation of knowledge-sharing activities to build administrative, logistics, travel, inventory and facilities management capacity within the organization.

Required

• Secondary school (or equivalent) with 5 years of relevant experience OR

• Bachelor’s degree (or equivalent) in any discipline with 3 year of relevant experience is required.

Desired

• A globally or nationally recognized professional certificate in Administration is desired.

Required

• Relevant experience is work in administration, logistics, operations or related areas.

• Experience in the use of collaboration and productivity tools (e.g.  G-Suite, etc) and web-based management systems is required.

Desired

• Experience of working in multicultural environments or UN system organizations in a developing country is desired.

• Experience in development or humanitarian contexts is desired.

• UNOPS does not accept unsolicited resumes. 
• UNOPS will at no stage of the recruitment process request candidates to make payments of any kind.
• Applications to vacancies must be received before midnight Copenhagen time (CET) on the closing date of the announcement. Applications received after the closing date will not be considered. 
• Only shortlisted candidates will be contacted and invited to proceed to the next stage of the selection process, which may include various assessments. 
• UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of a wide range of nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. We strive to sustain and strengthen this diversity, fostering an inclusive working environment where all personnel are treated with respect and have equal access to opportunities.
• UNOPS evaluates all applications based on the skills, qualifications and experience outlined in the vacancy announcement. We are committed to a fair and transparent selection process and welcome diverse perspectives, including those of women, indigenous and racialized communities, individuals of diverse gender identities and sexual orientations, and persons with disabilities.
• We are committed to enabling all candidates to perform at their best during the assessment process. If you are shortlisted and require support or reasonable accommodation to complete any assessment, please inform our human resources team upon receiving your invitation.
• UNOPS has zero tolerance for sexual exploitation and abuse (SEA), sexual harassment, and other forms of abusive conduct, including discrimination, abuse of authority, and harassment. To uphold these standards, background checks are conducted for all final candidates to help ensure that individuals with a history of such conduct are not hired. By applying for a position with UNOPS, candidates acknowledge and consent to these verification processes.
  

• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post. 
• For retainer contracts, you must complete a few mandatory courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. Refreshers or new mandatory courses may be required during your contract. Please note that you will not receive any compensation for taking courses and refreshers. For more information on a retainer contract here [link removed]. 
• For more details about the contract types, please click here. [link removed]
• All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda. 
• It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.