.POST Marketing & Business Development Specialist, SPEC6

With its 192 member countries, the Universal Postal Union (UPU), a specialized agency of the United Nations, is the primary forum for cooperation between postal sector players. It helps to ensure a truly universal network of up-to-date products and services. The Postal sector has been faced with far-reaching changes over the past few years. It has become essential for Posts to apply the latest technology in order to respond effectively to changing customer needs. The Postal Technology Centre Directorate (DCTP) of the UPU acts as a link between technology and the needs of the Postal industry by being the first choice in providing IT solutions, applications and services that enable the delivery of domestic and international postal services.

Under the supervision of the .POST Business Manager, the incumbent will be responsible for business development, product development and marketing activities related to the .POST sponsored Top Level Domain (TLD), the associated digital services platform and related products and services, providing comprehensive support to the .POST Business Management Unit in the key areas of Business Development, Product Development, Communications & Marketing, Programme Management and Operations Management. 1. Business Development Support Under the supervision of the Business Manager, assists the Business Manager and the team in: - preparation and implementation of business plans, marketing and sales plans for the growth of .POST and related products and services. - communication of accurate and timely information and forecasts on the development of .POST and related products and services. - anticipation of customer needs and potential solutions to support needs identified through research. - identification and development of strategic relationships with UPU stakeholders and partners in the fields of Internet Policy, Internet, Digital and Cyber Governance. - contribution to strategic business planning and service delivery for .POST and related products and services. - provision of business support to the .POST Group - implementation of .POST and related products and services policies and recommendations 2. Product Development, Communications & Marketing Support Under the supervision of the Business Manager, assists the Business Manager and the team in: - provide technical expertise in the development and maintenance of the .POST Digital Services framework at the DNS and transactional level, including hosted services, cybersecurity services and e-Commerce services, under the guidance of the responsible coordinator. - execution of key product development, communications, and marketing (including digital marketing) activities that will drive the growth of the .POST brand, and associated revenue. - specification of market requirements for current and future Internet-based postal products by participating in market research on the Internet product activities of members of the .POST sponsored community. - development of proposals for international Internet-based digital postal products. - increasing awareness and knowledge about .POST and related products and services within identified internal and external stakeholder groups. 3. Programme Management Support Under the supervision of the Business Manager, assists the Business Manager and the team in: - management of a portfolio of projects and activities related to the security, stability and service delivery for the .POST initiative. 4. Operations Management Support Under the supervision of the Business Manager, assists the Business Manager and the team in: - maintenance of all operational processes for the .POST Business Management Unit. establishment of, and support the maintenance of key strategic operational relationships with .POST stakeholders including Registry Service Providers, Registrars and other ICANN Contracted Parties - Provide technical support and coordination between the .POST TLD registry operator and UPU technical staff in relation to the transition to an ICANN-accredited registrar-based services model. - monitoring of compliance for the ongoing verification of .POST TLD registrants and domains in line with the UPU policies.

Professionalism: Takes responsibility for own actions and decisions, and for the consequences of these. Produces and delivers high-quality results. Drives change and improvement, continually searching for new ways to position the organization for success. Ensures that knowledge and learning is shared across the organization and encourages staff to learn from each other. Ethics: Ensures that personal views and convictions do not compromise ethical principles. Understands and behaves in accordance with the UPU's professional, ethical and legal framework. Does not abuse power or authority vested by functions. Respects commitments and promises made to internal and external partners. Promptly confronts unprofessional or unethical behaviours and takes immediate appropriate action. Maintains confidentiality and treats sensitive information with discretion. Working together/teamwork: Works collaboratively with team members to achieve results. Shows respect to other members of the team, regardless of gender or of cultural, educational or religious background. Seeks help when needed in order to achieve set goals. Shares information on issues that may affect the team and respects confidentiality. Accepts joint responsibility for the team's successes and shortcomings. Encourages cooperation among staff within the programme and directorate and across the organization. Collects and assesses information on a broad range of issues related to the team's work and seeks common solutions. Encourages others to be innovative in order to improve outcomes. Taking responsibilities/results orientation: Seeks to achieve expected outputs within the agreed timeframe. Ensures competent delivery with minimal supervision, even under pressure and with constantly changing priorities. Keeps supervisors informed of challenges encountered and solutions found. Quickly identifies issues and the right person to provide solutions, and shows strong client orientation in business dealings. Explores the options for finding innovative solutions to improve work processes and results. Remains focused and keeps morale high when faced with adversity. Reallocates resources quickly and effectively when faced with unforeseen events. Job-related competencies: Excellent organisational skills with effective time and priority management is required; ability to work and deliver with little supervision is required; excellent written and oral communication skills is required, customer focus, service-oriented approach, discretion and diplomacy is required; excellent interpersonal skills and contacts is required; adaptable, self-motivated, responsible and organized is required; proven ability to meet ambitious objectives and obtain results is required; proven ability to work with international partners is required; ability to work across many cultures at different stages of economic development is required.

University Degree in business administration, communications and/or marketing.

Proficiency in productivity and collaboration tools, such as Microsoft Office, Microsoft 365, and Google Workspace, etc is required Practical experience with customer relationship management (CRM) systems, including platforms such as Salesforce, Zoho, or HubSpot is required Hands-on familiarity with digital marketing and outreach tools, such as MailChimp, Brevo, and SurveyMonkey is required Demonstrated experience with digital marketing principles and strategies and modern audio-visual communications approaches is required Demonstrated experience in working with the Internet and digital services environment and digital postal sector products and services is required. Familiarity with modern project and programme management techniques and accompanying tools is desirable Proven track record in marketing/market surveys and sales/business planning is required.

Three years of experience in marketing and business development in a multinational environment is required Three years of experience in leading product/solution exhibitions at international conferences, trade shows, or expositions is required Three years of experience working in an ICANN Contracted Party (e.g. an ICANN accredited Registrar or a Registry Operator) is desirable.

Applicants will be contacted directly if selected for written test. Additional testing/interviewing may be used as a form of screening.

- This is a non-core post. This position will be in full compliance with the "Rules governing non-core staff", which expressly exclude some international benefits (home leave, installation grant, education grant and eligibility to a continuing appointment). The selected staff will participate in the UPU Provident Scheme and will be insured together with their recognized dependents against the risks of sickness and accidents. This is a three years' contract which can be renewed if the services continue to be required in the future, the funds are available and/or the staff member's performance is satisfactory. However, this appointment does not automatically carry any expectancy of extension or renewal or of conversion to any other type of appointment. - Scheduled date for taking up appointment: As soon as possible. - French is the official language of the UPU. English and French are the working languages of the UPU International Bureau. - Priority shall be given for an internal promotion. - The UPU is committed to encouraging diversity within its workforce. Interested candidates from minority groups and/or with disabilities are encouraged to apply. All applications will be treated equally and in the strictest confidence. - Applications from women and member states are particularly encouraged. - Candidates might be considered for other similar posts (for a period not exceeding one year). - Candidates must ensure that they provide relevant contact details so that they can be contacted at any time, to prevent them from being excluded from the selection process. - The UPU is committed to securing the highest standards of efficiency, competence and integrity for its staff members. In this regard, candidates under serious consideration for selection may be subject to satisfactory background checks aimed at validating the educational and professional background records as indicated by candidates in their respective application forms. At the discretion of the UPU, such background checks may also be extended to include criminal records, disciplinary measures, sexual exploitation and abuse, and professional license check validation. - Monthly salary:(Net of tax) 6,597.50 CHF

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. All external candidates recruited in accordance with section 2.2 (a) of ST/AI/2025/3 for a fixed term appointment without limitation and all external candidates recruited in accordance with section 2.2. (c) of ST/AI/2025/3 for a fixed term appointment limited to the entity are subject to an initial probationary period of one year under a fixed-term appointment. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.