Mailroom & Logistics Support Clerk (Part-time 50%)-External

The United Nations Campus in Bonn is home to 27 UN organizations, agencies, and convention secretariats, collectively referred to as UN Bonn. The Common Services Unit (CSU) is responsible for joint management of premises, safety and security, mailroom and logistics, host country liaison and conference support services. CSU operates under the United Nations Volunteers (UNV) programme and is funded by all UN agencies present in Bonn.

Reporting to the Campus Operations Associate, the Mailroom & Logistics Support Clerk provides operational support to CSU, with a primary focus on mailroom and logistics operations, and additional support to the UN Bonn merchandise shop and other activities as required.
 

• Provision of mailroom and pouch services: Receive, register, sort and distribute incoming mail and shipments; process outgoing shipments; maintain records; coordinate delivery and liaise with service.
• Provision of logistics and operational support: Support receipt, storage and movement of goods; assist in logistics operations and security screening; operate logistics equipment in line with safety standards.
• Physical handling and operational duties: Perform regular physical work including lifting, carrying, loading/unloading and movement of parcels and equipment; ensure safe handling practices.
• Administrative and reporting support: Maintain logs, tracking systems and support cost recovery and reporting processes. 
• Support to UN Bonn merchandise shop: Assist with stock handling, inventory management, shipment and basic sales-related logistics.
• Optional and surge support: Provide support to events, conferences and other CSU functions and undertake additional duties as required.
   

The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.

Achieve Results 

• Plans and monitors own work, pays attention to details, delivers quality work by deadline

Think Innovatively:  

• Open to creative ideas/known risks, is pragmatic problem solver, makes improvements 

Learn Continuously: 

• Open minded and curious, shares knowledge, learns from mistakes, asks for feedback

Adapt with Agility:  

• Adapts to change, constructively handles ambiguity/uncertainty, is flexible 

Act with Determination:  

• Shows drive and motivation, able to deliver calmly in face of adversity, confident

Engage and Partner: 

• Demonstrates compassion/understanding towards others, forms positive relationships

Enable Diversity and Inclusion: 

• Appreciate/respect differences, aware of unconscious bias, confront discrimination  

Management of Shipments:  

• Knowledge of regulatory frameworks and processes related to management of shipments, including contracting of shipments for staff members who travel on initial appointment, reassignment and repatriation.

Documents and records management: 

• Overall document (hard or electronic) management; registry and retention policy including storing and archiving.

Registry & correspondence management:  

• Ability to collect, register, maintain and deliver mail and UNDP pouch; ability to manage archives

Customer Satisfaction / Client Service:  

• Ability Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs. Provide inputs to the development of customer service strategy. Look for ways to add value beyond clients' immediate requests. Ability to anticipate client's upcoming needs and concerns. 

• Secondary education

• Minimum of 4 years (with high school diploma) or 1 year (with bachelor’s degree) of practical and relevant experience.
• Experience Experience in ONE of the following four areas: 

1. Mailroom and Logistics: Handling, receiving and distributing mail and deliveries, mail registration and tracking systems, moving and stocking supplies, warehouse work;
2. Administration: Experience in finance or office administration;
3. Sales and Customer Service: Sales experience in Retail or other contexts, handling of stocks and cashier systems, direct interaction with customers or suppliers;
4. Skilled Trades and manual work.

• Ability to handle standard software applications such as Microsoft word/excel and outlook
• Ability and willingness to perform physical work including lifting/moving items such as parcels, packages and equipment.
• Willingness to learn to operate a forklift 
• Mailroom operations experience is desired
• Logistics, physical moves or courier service experience is desired
• Administration experience is desired
• Warehouse operations experience is desired
• Experience with Manual Work, Repairs, Skilled Trades or similar is desired
• Customer Service Experience is desired

• Existing Forklift certification is an asset

• Fluency in English required.
• Fluency in German is an asset. 

• Only short-listed applicants will be contacted.
• The successful candidate will hold a UNDP PSA Contract
• This post is for local recruitment only. It is open to citizens of the European Union (EU) member states or holders of residence and unlimited work permits for Germany. All travel, interview and relocation costs, if any, incurred to take up an appointment at the duty station in Bonn are at the expense of the applicant.
• This vacancy is open to Tiers 0, 1,  2 and 3 applicants

Applicant information about UNDP rosters