Giga Site Manager Consultant

ITU is the leading United Nations agency for information and communication technologies, with the mission to connect the world. To achieve this, ITU manages the radio-frequency spectrum and satellite orbits at the international level, works to improve communication infrastructure in the developing world, and establishes global standards that foster seamless interconnection of a vast range of communication systems. ITU applies a zero-tolerance policy against all forms of harassment. ITU is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons with disabilities, to apply to become a part of the organization. Achieving gender balance is a high priority for ITU. Giga Site Manager Consultant Vacancy notice no: 2299 Sector: SG Department:

Country of contract: Switzerland Duty station: Geneva Position number: [[positionNumber]] Grade: [[PositionGrade]] Type of contract: Consultant Duration of contract: 11 months Recruitment open to: External Application deadline (Midnight Geneva Time): 12 May 2026

The General Secretariat directs administrative, human and financial resources and activities of the Union, including the implementation of the provisions of the administrative regulations on operational questions, the dissemination of information on telecommunication/ICT matters for operational and other purposes, and the provision of legal advice to the whole of the Union.  The General Secretariat coordinates the implementation of the Strategic Plan, monitors the telecommunication/ICT environment and recommends as needed action relating to the Union’s future policies and strategy.  The General Secretariat ensures inter-sectoral coordination and cooperation to advance a whole of ITU approach (One-ITU) in headquarters and the field. The General Secretariat provides logistical and information technology support to the Union’s activities including conferences and global forums; the coordination of the work of the Union with the United Nations system, and other international organizations; and the engagement of the Member States, Sector Members, and Academia. The General Secretariat manages corporate governance, and strategic communications and relations with the media, different stakeholder groups as well as the general public.

The purpose of the consultancy is to identify a qualified candidate to undertake a site manager role in the context of Giga - a joint ITU/UNICEF initiative, supporting governments to connect every school to the internet, and every young person to information, opportunity, and choice. Giga is headquartered in a large office space in Campus Biotech where both ITU and UNICEF colleagues are working together.

Under the guidance of the Head of Logistics Service, within the Building Project and Facilities Management Division (BPFM), and in day-to-day collaboration with the GIGA team on site, the consultant will: Serve as the first-line on-site contact for operational matters, including those related to security, facilities, and IT/IS systems, by ensuring that established Giga procedures are properly adhered to, reporting incidents or technical issues, relaying information to the appropriate teams, and supporting the coordination of any required actions. Support the logistical organization of meetings, events, and workshops hosted at the Centre, including room bookings, preparation of meeting spaces when needed, and coordination of refreshments. Ensure the smooth day-to-day functioning of the office, including inventory management, ordering anddistribution of office and kitchen supplies and monitoring timely replenishment. Maintain up-to-date inventories of IT assets and furniture. Maintain effective communication with internal teams and external partners to address operational needs of the site, including coordination of mail, courier services, deliveries, and managing internal and external calls. Act as the operational point of contact for facility-related service providers (e.g. cleaning, maintenance, catering) as well as with the building landlord, monitoring service delivery and reporting issues or intervention needs as appropriate. Conduct regular checks of the premises and common areas to identify any irregularities, cleanliness issues, or operational concerns, follow up on incidents, and maintain basic operational records (incident logs, service requests, inspections). Support contract management and procurement coordination related to facilities and site services, including monitoring service providers and collaborating with the procurement office for tenders or Long-Term Agreements (LTAs). Undertake the reception and front desk operations at the Giga Connectivity Centre, serving as the first point of contact for visitors and staff, while ensuring compliance with security and access control procedures.

Delivery of high-quality reception and front desk management services. Coordination of operational support by liaising with security, facilities, and IT/IS systems on operational matters for the Giga Connectivity Centre and ensuring that established Giga procedures are properly adhered to. Provision of efficient daily office management, including inventory management, ordering and distribution of office and kitchen supplies, and monitoring timely replenishment. Delivery of proactive facility oversight by identifying any irregularities, cleanliness issues, or operational concerns, follow up on incidents, and maintain basic operational records and act as the operational point of contact for facility-related service providers (e.g. cleaning, maintenance, catering) as well as with the building landlord.

Demonstrated expertise in organizational and planning skills and the ability to timely follow up on identified issues. Excellent written communication skills, with the ability to convey information clearly and in accessible, audience-appropriate language and the ability to engage effectively with diverse stakeholders. Strong command of Microsoft Office Tools. Basic technical knowledge of audio-visual equipment and event-related technologies. Demonstrated adaptability and innovation, with the capacity to respond effectively to evolving technical and operational requirements.

Education: University degree in hospitality, business administration, or a related field. An advanced degree would be an advantage. Experience: At least five (5) years of experience in a site or service operations role, of which at least three (3) years of experience in a leading role. Languages: Knowledge of French at advanced level. Knowledge of English would be an advantage.

Between USD 230 to USD 420 per day to be defined according to the work experience of the consultant.

Please note that all candidates must complete an on-line application and provide complete and accurate information. To apply, please visit the ITU Careers website. The evaluation of candidates is based on the criteria in the vacancy notice, and may include tests and/or assessments, as well as a competency-based interview. ITU uses communication technologies such as video or teleconference, e-mail correspondence, etc. for the assessment and evaluation of candidates. Please note that only selected candidates will be further contacted and candidates in the final selection step will be subject to reference checks based on the information provided. Messages originating from a non ITU e-mail account - @itu.int - should be disregarded. ITU does not charge a fee at any stage of the recruitment process.