IMOSenior Support (GS 5-7)IT & Digital

Preparation Guide

ICT Client Support Assistant (G-6)IMO

12 days until deadline (18 September 2026)

Expected Timeline

Based on the position grade (G-6), contract type (Other), and IMO's typical recruitment process.

Apply12d left
Screening2-4 weeks
Assessment2-4 weeks
References1-2 weeks
Offer2-4 weeks
Apply
12d left
Screening
2-4 weeks
Assessment
2-4 weeks
References
1-2 weeks
Offer
2-4 weeks
Estimated total process: 3-6 months

Note: UN recruitment timelines vary significantly. Some positions may take longer due to roster reviews, budget approvals, or geographic representation considerations.

Assessment Predictor

Based on the grade level, contract type, and position profile, expect the following evaluations:

Written TestCompetency-Based InterviewTechnical InterviewPresentation / Case StudyLanguage Assessment
Competency-Based Interview (CBI)

The UN uses the STAR method (Situation, Task, Action, Result). Prepare 2-3 concrete examples for each competency listed below. Focus on recent professional experiences (last 5 years).

Competency Breakdown

These competencies were extracted from the vacancy announcement. Prepare STAR-format examples for each.

CoreCommunication
STAR Method Prompt:Describe a time when you had to convey complex technical information to a non-specialist audience. How did you adapt your message and what was the outcome?
CoreTeamwork
STAR Method Prompt:Tell us about a situation where you worked with colleagues from diverse cultural backgrounds to achieve a shared goal. What was your specific contribution?
CoreAccountability
STAR Method Prompt:Describe a situation where you took responsibility for a mistake or an unsuccessful outcome. What steps did you take, and what did you learn?
CoreClient Orientation
STAR Method Prompt:Describe how you identified and responded to the needs of an internal or external client when expectations were unclear or difficult to meet.
CoreContinuous Learning
STAR Method Prompt:Give an example of how you actively sought to develop new skills or knowledge relevant to your work. How did you apply what you learned?
CoreProfessionalism
STAR Method Prompt:Give an example of how you maintained high standards of work quality and composure in a particularly challenging or high-pressure environment.
ManagerialJudgement
STAR Method Prompt:Describe a complex decision you had to make with incomplete or ambiguous information. How did you reason through it?
FunctionalKnowledge Sharing
STAR Method Prompt:Describe how you ensured lessons learned from a project or initiative were captured and shared so that others could benefit.

Required Skills & Technical Knowledge

Knowledge ManagementSharePointAzureAuditAsset ManagementService Desk OperationsIdentity ManagementSecurity AdministrationFinancial SystemsEnglish (oralWritten) Is EssentialRequestMicrosoft InfrastructureIdentity ServicesIncluding Windows ServerActive Directory Domain Services (ad Ds)DnsDhcpGroup PolicyMicrosoft Exchange

Position Profile

GradeG-6
SenioritySenior Support (GS 5-7)
Role TypeIT & Digital
ContractOther
EducationSecondary / High School
Experience4-6 years
LanguagesEnglish
SalaryGBP 64,27391,696/yr
View full vacancy Apply now

Preparation Checklist

  • Prepare 2-3 STAR stories for each competency (8 total)
  • Research IMO's latest strategic plan and priorities
  • Prepare a concise 2-minute "Tell me about yourself" response
  • Read recent news and developments about IMO
  • Prepare 3-4 questions to ask the interview panel
  • Review the UN common system values and organizational culture

Pro Tips

  • UN interviews are competency-based — they ask for specific examples, not hypothetical scenarios.
  • Use the STAR method: Situation → Task → Action → Result.
  • Show how your experience aligns with the UN values: integrity, professionalism, respect for diversity.
  • Be specific and quantify your achievements when possible.
  • Mention experience working in multicultural environments — it's highly valued.